You are asked to troubleshoot a scanner in the HR department. What should you do
FIRST when arriving on site?
A. Verify that the correct drivers are installed and that they are signed by Microsoft.
B. Verify that the proper imaging software is II0-001 installed and verified to work with the
specific scanner that is used.
C. Make sure that all connections are tight and in the right place.
D. Ask the user whether the scanner has worked previously.
Answer: D
Explanation: To know if the device you are troubleshooting has ever worked and if
it has worked previously,when did it stop working might provide valuable
information that points to the IL0-786 cause of the problem.
B: Review and analyze collected data (0 Questions)
C: Isolate and resolve identified printer / scanner problem including defining the cause,
applying the fix and verifying functionality (14 Questions)
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